Best Practices

Keep your finger on the pulse

The latest news and industry insights that could have an impact on your business

Three areas to watch out for in a SPLA audit

At Livingstone, we are increasingly approached by service providers – systems integrators, hosting providers or any other organizations providing managed services to their end-user customers – to help them navigate Microsoft Services Provider Licensing Agreement (SPLA) audits. On the surface, SPLA audits follow a similar process to standard vendor audits. Microsoft will issue an audit […]


A best practice guide for IT procurement professionals

IT procurement professionals face increased pressure to deliver efficiencies and cost-savings as businesses assess their finances amidst evolving demands. Finding innovative ways to deliver value back to the business and gain the competitive edge requires effective IT procurement processes. All software and cloud negotiations will benefit from a formalized two-phased approach to negotiation, and to help […]


Careless talk: undermining your software vendor negotiations

We know that getting into negotiations with vendors is a daunting process. There are many facets to consider, from having clarity on product requirements through to having a market view of what commercial terms you should be able to achieve. Being confident in your commercial position is a must, yet it can often feel as […]


Nine Steps to Take Back Control of Your Applications after Lockdown

The 2020 coronavirus outbreak has meant a significant change to the way the majority of businesses operate. As well as facilitating a steep rise in remote working with collaboration tools like Teams, WebEx, Skype, Zoom and Slack, organizations have also had to rapidly adopt cloud-based and virtualized software applications to keep business running as smoothly […]


Notes from the ITAM Review USA conference

I recently had the pleasure of attending The ITAM Review USA conference in sunny Florida. It was a great opportunity to meet with both experienced and first-time SAM managers from many organizations across North America as well as to network with industry peers. There were also plenty of interesting presentations and discussions around the state […]


Why Gartner’s SAM model is wrong

Matt Fisher, Chief Commercial Officer at Livingstone, explores what the next Gartner model for SAM might look like Back in 2015, in a much-needed effort to bring an element of standardization to SAM processes and tools, Gartner analyst Hank Marquis created the ‘Six critical activities of Software Asset Management’. The six activities outlined were: Discovery: […]