Livingstone Success Stories

Cost & License Optimization Success Story

Service Highlights

Livingstone Service Desk for Managed Service Clients

  • Livingstone’s service desk or software fulfilment team are experienced in managing a service desk that is integrated into our core ELP service
  • 25%+ of Livingstone managed service clients utilize our service desk.
  • The team is experienced in utilizing customer ITSM tools such as ServiceNow, Remedy and other ticketing systems.
  • The team work closely with the license specialist team to ensure that license intelligence is fed into the process.
  • Tens of thousands of tickets per month are handled.

Major Wins

  • Actual cost avoidance of £15m+ was delivered for a Livingstone Service Desk customer with 70,000 seats over 3 years and 5 months.
  • A current client is saving $40,000 p/m in purchase avoidance via our team.

Cost avoidance of £15m+

Livingstone’s live customer portal

Take control of your Microsoft spend on-premises, in the cloud and in-between

Whether it’s in the form of on-premise software, Office365, Azure infrastructure or Microsoft applications hosted on third-party cloud platforms, you spend a lot of money on Microsoft. To make sure that’s money well-spent and that the organization is not exposed to unacceptable costs and risks, Luce gives you both visibility of your entire Microsoft estate AND recommendations on how to optimize spend.

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