Salesforce is recognised as one of the world’s leading Customer Relationship Management (CRM) platforms, providing its SaaS service to many of the largest enterprises around the globe. Salesforce brings companies and their customers together. It’s integrated platform that gives departments like marketing, sales, commerce and service a single, shared view of all their customers.
Salesforce product and user licensing can be complex, there a number of different licence metrics across the Salesforce product portfolio, different editions per product, different contract types and of course, different pricing structures in the way Salesforce licence their products and services. Salesforce platform purchasers also need to choose the correct solution, “cloud” or combination of “clouds” that best fits their business needs.
We support our clients by helping them to understand their Salesforce licensing consumption, then ensuring they are operating in an optimal way utilising their license entitlements and achieving value from their Salesforce investment. We also support clients throughout their negotiations with vendors like Salesforce to achieve the optimal commercial and contractual outcomes. During this process our team of experts who are typically former vendor negotiators will share targeted Insights to ensure the final Best and Final Offer (BAFO) benchmarks well using our proprietary pricing intelligence benchmarking.
✓ SaaS commercial & contractual optimization
✓ Better procurement via improved knowledge
✓ Effective renewals & license management
✓ Continuous compliance
✓ Effective cost management
✓ Risks mitigated
Livingstone’s service desk or software fulfilment team are experienced in managing a client’s needs, they are integrated into our core professional and managed services.
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